The importance of person-centred care

We pride ourselves on our person-centred, holistic approach. We spoke to various members of the team about meaningful moments they've had with residents.

I love having a sing-song with residents and banter during personal care. It helps to ease residents who are feeling a bit anxious.
Siobhan, Healthcare Assistant

Seeing the mementos and photos in their rooms can lead to a meaningful conversation with someone about what is important to them - the opportunity to personalise your room is essential.
Ellie, Wellbeing Assistant

I love helping residents to be as independent as possible, and to have choice. Whether it's choosing their clothes or what they want to do, getting up and out. It's really meaningful.
Sarah, Student Nurse

I've just come down from sitting with a gentleman from St Just. We spoke about the history of the town and it's nice to learn from him. The older generation have a lot to teach us. It's lovely to see him smile and his eyes light up reminiscing.
Emma, Healthcare Assistant

We're not a nursing home, we're just one big family. From all levels - activities, housekeepers, kitchen, the residents - we're all equal and everyone is prepared to do any job to the best of their ability.
Karen, AP

I like to go in and make them feel special and have a good chat. People can really open up on a one-to-one basis.
Ann, Head of Care

I love supporting someone to do something they thought they'd never do again, like taking a resident back to the beach they used to surf on. Or reminding them they're not too old for first times. I took a resident to Tate St Ives. When we were driving into St Ives, she started to tear up and said she thought she'd never see St Ives again. And when we walked around the Tate she noted how much her late husband, an artist, would have loved it. We have meaningful moments every day. When a resident enters the final stages of their life, it can be something as simple as bringing in shells from their favourite beach.
Emma, Activities & Engagement Lead

eWe also had some fantastic feedback in a recent survey which was circulated to staff, residents, their loved ones, and the local community. Here are some of the highlights:

• Inclusive, with great activities
• Gave my aunt a life she didn't have before 
• Homely atmosphere, good smells from the kitchen
• Friendly, warm and caring with a sense of humour too
• If I needed a nursing home, this is where I would want to be
• Perfect for tailored care services. Staff are supportive in all your care needs, beliefs and values
• My mother had care and respect from all members of staff
• I am impressed with the lengths staff go to to get residents out of the building during activities
• My grandma is thriving
• Watching the kindness and involvement of staff to get out of their way to make a resident happy
• When I was due for a catheter change in WCH, and I got back to Benoni around 9pm, I was met by three members of staff waiting for me and welcoming me back "home"
• Small, friendly home where everybody is like family

If you're interested in a room for yourself or a loved one, and would like to find out more, call 01736 788433 or email [email protected] for a chat or to book a tour.